Below are a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please contact us by  E-Mail .

Contact sales or customer services
To contact sales or customer service, please write us byE-Mail.

Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact  us by E-Mail.

Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to Delete an order.P lease note that orders can not be cancelled after dispatch.

Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within the first 15 days, you can return them to HobbyStore for repair or replacement.

Please contact the sales team by E-mail cliccking on Returns button.to authorise the return of goods.

Please send your returns in by post only once you have received an RMA confirmation from HobbyStore - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.

After 15 days products covered under warranty should be returned to the manufacturer for repair or replacement – write us an E-Mail to know the products manufacturer

Returning unwanted/not faulty goods
Any item may be returned for any reason within 15 days of the date of despatch so long as it remains in a saleable condition with original packaging. We will refund the price of the item to the purchaser.

Please contact us by E-Mail to authorise the return of goods.

Please send your returns in by post only once you have received an RMA confirmation from HobbyStore - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.

Request a copy invoice
To request a copy invoice, please email HobbyStore

Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing here.